All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at return@quefac.com to obtain a Return Merchandise  and the return form provided, then
Attn: Returns
After receiving your return and inspecting the condition of your item, we will process your return or exchange seven (7) days from the receipt of your item to process your return or exchange  Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.  We will notify you by email when your return has been processed.
The following items cannot be
   ●    wash, use product
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
   ●    Sale items are FINAL SALE and cannot be returned.
   ●    Damaged or Defective Items: Include a policy for handling items that arrive damaged or defective. Specify the evidence required (e.g., photographs) and the process for reporting such issues. Final Sale Items: Clearly mark and state which items are final sale and non-returnable. Include this information prominently on the product page and receipt. Seasonal or Promotional Returns: Outline any special return policies for items purchased during sales or promotions (e.g., holiday returns). International Returns: Provide guidelines for returns from international customers, including customs declarations and potential additional costs. Restocking Fees: Mention if there are any restocking fees for returned items. Clarify the circumstances under which restocking fees apply. Refunds for Gift Returns: Specify how returns of gifted items will be handled (e.g., store credit instead of cash refunds). In-Store Returns for Online Purchases: State if online purchases can be returned in-store. Provide instructions for doing so. Altered or Personalized Items: Include specific rules for the return of altered or personalized items, if allowed. Legal Compliance: Ensure your return policy complies with relevant consumer protection laws and regulations in your operating regions. Provide any legally required information, such as a cooling-off period for online purchases.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
