📜 Privacy Policy – Quefac

Effective Date: 24.8.2025

Quefac Proprietor (“Company”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website www.quefac.com (“Site”). By using this Site, you consent to the practices described in this Privacy Policy.

1. Information We Collect

When you visit or purchase from our Site, we may collect:

  • Personal Information: Name, Email address, Phone number, Billing & Shipping Address.
  • Payment Information: Payment details processed securely through Razorpay and Stripe. We do not store your payment card information directly.
  • Browsing Data & Cookies: IP address, browser type, device details, pages visited, and preferences.
  • Communication Data: Any information you provide when contacting us via email or forms.

2. How We Use Your Information

Your information may be used to:

  • Process and deliver your orders.
  • Share necessary information with trusted third-party fulfillment partners for printing and shipping your products.
  • Provide customer support, refunds, and handle return requests.
  • Send promotional emails, offers, and updates (you may unsubscribe anytime).
  • Analyze and improve website performance using tools like Google Analytics and Facebook Pixel.
  • Comply with applicable laws and prevent fraudulent activities.

3. Sharing of Information with Third Parties

We may share your personal information with trusted service providers for completing orders and improving services, including:

  • Third-party fulfillment partners (for printing and delivery of your orders).
  • Payment Gateways: Razorpay, Stripe (for secure payment processing).
  • Analytics Tools: Google Analytics, Facebook Pixel.
  • Email Marketing Tools: For sending updates, newsletters, and offers.

⚠️ Please note: Your data is only shared with trusted partners for the purpose of order fulfillment and service improvement.

4. Cookies Policy

We use cookies and similar technologies to:

  • Enhance your browsing experience.
  • Display relevant ads and recommendations.
  • Collect usage analytics.

You may disable cookies via your browser, but some website features may not function properly.

5. Data Protection

We implement reasonable technical and organizational measures to protect your personal data. However, data transmission over the internet is not 100% secure, and we cannot guarantee absolute protection.

6. Data Retention

We retain your personal information only as long as necessary to fulfill your orders, comply with legal obligations, and operate our business.

7. Your Rights

You have the right to:

  • Access and update your personal data.
  • Opt out of marketing communications.
  • Request deletion of your data, subject to legal and contractual requirements.

8. Children’s Privacy

Our Site is intended for individuals aged 18 and above. We do not knowingly collect personal data from children under 13. If such data is collected unknowingly, we will delete it promptly.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Effective Date.”

10. Contact Us

For any questions regarding this Privacy Policy, please contact us:

📧 Email: support@quefac.com
đź“Ť Address: 54, Tigariya- Badshah Gandhi Nagar, Indore, India