📜 Order & Cancellation Policy (Quefac)

1. Order Placement

  • Customers can place orders only through our official website www.quefac.com.
  • All orders are confirmed only after successful payment (except for Cash on Delivery, if available).
  • Once the order is confirmed, customers will receive an email confirmation with order details.

2. Order Processing

  • Print-on-Demand Products: These are created only after receiving your order.
  • Ready-to-Sell Products: These are pre-printed products that are shipped from our stock.

3. Order Modification (For Print-on-Demand Products Only)

  • Customers can request minor updates/changes (like design adjustment, text, or size change) within 2–3 hours of placing the order by contacting us on WhatsApp Support.
  • Updates are allowed only up to 2 times per order within the given time window.
  • After the 2–3 hour window, no modifications will be accepted.
  • Customers do not need to cancel their order for small updates if done within the allowed time.

4. Order Cancellation

  • For Print-on-Demand Products:
    • Cancellation is allowed only within 3–6 hours of placing the order.
    • After 6 hours, cancellation will not be possible as the product enters production.
  • For Ready-to-Sell Products:
    • Orders can be cancelled within 12 hours of placing the order, provided they have not yet been shipped.
    • Once shipped, the order cannot be cancelled.

5. Cancellation by Quefac

Quefac reserves the right to cancel an order under the following circumstances:

  • Technical errors in pricing or product listing.
  • Unavailability of stock.
  • Payment-related issues.
  • If shipping to the customer’s pin code is not possible.
  • Any suspicious or fraudulent activity detected.

In such cases, customers will be notified, and a full refund (if payment has been received) will be initiated.

6. Refunds on Cancellation

  • If your cancellation request is eligible (as per above conditions), refunds will be processed within 7–10 business days to the original payment method.
  • For Cash on Delivery (COD) orders, customers will be asked to provide valid bank details for the refund.

7. Customer Support

For any queries, modifications, or cancellations, customers can reach us at:
📧 support@quefac.com
📱 WhatsApp Support (number will be provided on the website).